This mattress is absolutely terrible. From the start we had issies with quality control. I habe had it since 2016 and we have been sleepong terri ly for uears now. I contacted customer service as the mattress has a "lifetime warranty " but the requirements to trigger the warranty are insane. I was induced by this company into purchasing their matteress with false promises of an incredible warranty and its not the case. Do not purchase feom Chistelli.
1. One full view picture of your mattress with all the linens removed.
2. One picture with a lightweight flat object across the visible indentations (long enough to rest on the highest points of your bed leaving a gap over the depression), with a ruler resting in the indentation to see the measurement of body impression formed. Do not rest ruler inside of sewn down buttons, please use the top/flat part of the mattress to measure depressions. Please do not set anything heavy on the bed to show the depression. (Shower curtain rods or broom sticks work best!)
3. One full view picture of the base portion of the mattress with the comfort top removed. Measure any depressions in the same manner if this section of the bed is damaged.
4. One full view picture of the box spring, with the mattress removed or similar support structure such as slatted base/platform etc to make sure issues aren't arising from poor support.
5. One full view picture of the bed frame, with the box spring and mattress removed, as above, if there is additional support below #4 please also attach a photo of this to make sure issues aren't arising from lack of proper support.
